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Returns & Refund Policy
Last updated: 04/08/2026
This Returns & Refund Policy explains how refunds work when a payment is made through Quickpay.ge or LandingPage.ge (operated by the same platform, "Quickpay", "we", "us", or "our").
1. Quickpay Is a Payment Gateway Aggregator, Not a Seller
Quickpay does not sell goods or services to customers. Every payment processed through our hosted payment page (qpy.ge), checkout links, or landing pages is on behalf of an independent merchant who uses the Services to accept payment. The merchant — not Quickpay — sets the terms of sale, delivery, and returns for whatever was purchased, and each merchant's own return/refund terms (where published) govern the underlying transaction.
2. How to Request a Refund
If you need a refund for a purchase, first contact the merchant you paid using the contact details on their store, checkout page, or order confirmation. Most refund requests are resolved directly between customer and merchant.
If a merchant is unresponsive or you paid via Bank Transfer and the transfer has not yet been confirmed, you may also contact us at [email protected] with your payment reference or order ID and we will help facilitate contact with the merchant.
3. How Refunds Are Processed
Once a merchant approves a refund, it is processed back through the same payment gateway used for the original payment (e.g. BOG, TBC, Credo, or another supported provider), following that gateway's own settlement timelines — typically a few business days, though this can vary by bank and payment method. Refunds are issued to the original payment method wherever the gateway supports it. Quickpay does not hold customer funds and cannot issue a refund independently of the merchant's approval and the payment gateway's processing.
4. Partial Refunds and Disputes
Merchants can issue full or partial refunds through their Quickpay dashboard or API. If you believe a charge was made in error or without authorization and cannot resolve it with the merchant, you may dispute the charge with your card-issuing bank or payment provider in accordance with their standard chargeback process.
5. Platform Subscription Charges
This policy covers payments made to merchants through the Services. For refunds related to Quickpay's own module subscriptions (billing for gateway licenses or feature addons), see the terms provided at the time of purchase or contact [email protected].
6. Contact Us
If you have questions about this Returns & Refund Policy, contact us at [email protected].
1. Quickpay Is a Payment Gateway Aggregator, Not a Seller
Quickpay does not sell goods or services to customers. Every payment processed through our hosted payment page (qpy.ge), checkout links, or landing pages is on behalf of an independent merchant who uses the Services to accept payment. The merchant — not Quickpay — sets the terms of sale, delivery, and returns for whatever was purchased, and each merchant's own return/refund terms (where published) govern the underlying transaction.
2. How to Request a Refund
If you need a refund for a purchase, first contact the merchant you paid using the contact details on their store, checkout page, or order confirmation. Most refund requests are resolved directly between customer and merchant.
If a merchant is unresponsive or you paid via Bank Transfer and the transfer has not yet been confirmed, you may also contact us at [email protected] with your payment reference or order ID and we will help facilitate contact with the merchant.
3. How Refunds Are Processed
Once a merchant approves a refund, it is processed back through the same payment gateway used for the original payment (e.g. BOG, TBC, Credo, or another supported provider), following that gateway's own settlement timelines — typically a few business days, though this can vary by bank and payment method. Refunds are issued to the original payment method wherever the gateway supports it. Quickpay does not hold customer funds and cannot issue a refund independently of the merchant's approval and the payment gateway's processing.
4. Partial Refunds and Disputes
Merchants can issue full or partial refunds through their Quickpay dashboard or API. If you believe a charge was made in error or without authorization and cannot resolve it with the merchant, you may dispute the charge with your card-issuing bank or payment provider in accordance with their standard chargeback process.
5. Platform Subscription Charges
This policy covers payments made to merchants through the Services. For refunds related to Quickpay's own module subscriptions (billing for gateway licenses or feature addons), see the terms provided at the time of purchase or contact [email protected].
6. Contact Us
If you have questions about this Returns & Refund Policy, contact us at [email protected].